Written by Bill VerStraten Tuesday, June 01, 2010 00:00
Perhaps a little late, the time has come to distribute our bi-annual (could mean 2x a year, or every 2 years) company update. We really do believe that communicating with you, our client, is very important, and appologize for the extended delay. The items below describe important information affecting WisperISP customers.
- Customer Referral Policy:
Our customer referral policy and incentives have been revised. If you refer a new customer to us, you will now receive a credit equal to 1 month of the referred customer's monthly internet services package.
- Acceptable Use Policy Updates:
Our Acceptable Use Policy
- Payment Address Update:
Some of you have noticed that our billing invoices now say a different address. No, we have not moved, just stream lining our operations. Please send payments to our office at 3680 Lebanon Ave, Suite 101, Belleville, IL 62221.
- Proactive Customer Internet Service Monitoring:
As part of our continuing effort to provide you with the most reliable internet service, we have implemented automated processes to identify clients with connection interuptions. As a very proactive system, in most cases, affected clients will not even know they have an issue. Don't be surprised if you receive a call with TLC from our support staff.
- Customer Feedback Surveys:
We always like to hear how we are doing. We have implemented a random customer feedback survey system. Should you receive a request for feedback, please tell us like it is. At anytime, you may contact us to voice your questions, concerns or comments to tell us how we are doing.
- Network Upgrades:
For a question asking what type of technology company Wisper is, the best answer would be a network company. In terms of economics, our network is the machine of our productivity and revenues. With this, we don't have to be rocket scientists to know that all machines must be maintained, and upgraded to keep up with demand. In March, April and May of this year, we have achieved our uninterrupted end user connections reliability goals (99.995%) . Never resting, it's now time to focus our efforts on upgrades. The following upgrades are scheduled between now and September 2010:
Core Network
- Upgrade All Backhaul Links to FCC License Protected Microwave Equipment
- Add 2 Additional Licensed Links to complete Core RF Ring
- Expand redundent and load sharing arcitecure.
- Bandwidth Hotel NOC room and rack expansion.
20 Tower Locations (To many to list here)
- Add Extended Run (24Hour) Battery Backup Systems
- Upgrade to Insulated and temperature regulated equipment boxes
- Expand redundent and load sharing arcitecure.
- Increase Backhaul capacity to areas near network edges.
Most Tower Locations
- Add additional Access Points to maintain maximum load averages.
- Preventative inspections/associated repairs.
The internet and connectivity services you receive are delivered via our privrate network, built, owned, operated, and loved by TeamWisper. It has not only become sophisticated, but large! Next to safety, minimizing down time during upgrades is our top priority. You may experience a small amount of down time, Please Contact Us if you experience outages over 30 minutes, or need tell us we dropped the ball providing you with Service Advisories Messages.