A: The billing department is open Monday through Friday from 9:00am until 5:00pm. We can be reached by telephone at 618-206-4190 or email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Q:  How will I receive my bill?

A: Wisper prefers to do all billing via email; since we are an Internet and email provider, we find this to be the easiest and most effective way to keep our overhead down. You may use ANY email address you would like to receive our monthly invoices/sales receipts. Wisper can only guarantee delivery to email addresses that we host (wisperhome.com, papadocs.com, sincsurf.net, ezeeweb.com). The reason that we can only guarantee delivery to our domains is because we know the status our webmail server. If you use any other email address, such as yahoo.com, gmail.com, or hotmail.com we can still set this as your preferred email address. Please be advised that if those web servers go down for an hour or a day, we do not receive any type of bounce back notice that the email did not go through, thus our billing department will not know to resend the invoice.
We can also do USPS billing for an additional $1 processing fee. This fee is applied to an account because of the incurred overhead to process, print, and mail the invoice.
Invoices will be sent out monthly. Policies outlined in the Billing Policy Agreement apply to all accounts. Customers set up with automatic payments will receive a Sales Receipt on the date that their card is processed.
If at any time you have not received your Invoice or Sales Receipt please contact our billing department and we can resend it to you.

A: Clients receive a monthly invoice, which will define the Balance Due Date, which is the date in which the balance must be paid to avoid late fees and possible service interruptions.

Q:  How can I pay my bill?

-Payments are accepted via USPS mail by way of a check or money order
-Payment can be brought in to our office
-Payment can be made over the telephone with a debit or credit card
-We can set up auto pay with a debit or credit card to automatically process on your due date each month
-We can draft funds directly from a checking account
-We are working to have online bill pay set up as soon as possible.

Q:  Is there any additional charge to make a payment over the phone?

A: No. There is also not an additional charge for auto pay.

Q:  Is online bill pay available?

A: Not at this time. It is our goal of adding this feature in the future, but we are currently devoting our resources to higher priority developements.

Q:  What happens if I am late on my payment?

A: Accounts with an unpaid balance remaining past specified Balance Due Date will be charged late fee. Accounts with an unpaid balance remaining 10 days past specified Balance Due Date, will be Suspended until the FULL account balance (including applicable late fees) is in paid in it's entirety. Via your designated Billing Email address, you will receive advisories to forewarn you of upcoming delinquency events. Please the WisperISP  Billing Policy Agreement .

Q:  What if I need to change the email address where I receive my monthly invoices?

A: If at any time you need to update any information, please contact our billing department either by email or phone. For your protection, we require identification verification before changes are applied. It is very important that our records are updated so we are able to reach you should there be any questions or problems in the account

Q:  Is there a fee for canceling my account?

A: There is a fee for canceling services if you have signed a contract and are canceling before your term length is over with. The cancellation fee is $200.00. We do require notification of your cancellation at least 10 days prior to your desired cancellation date. We do not prorate for services, so if you have paid for service for the month, or are already into your new service period and need to remit payment, the entire balance is due. We can leave the services active until your paid period is over, but we do not prorate or issue refunds. Please review your contract for further specifics on cancellation or contact our billing department.

Q:  What if I am a current Wisper dial up customer and would like to switch to wireless?

A: Please see our High-Speed Internet page.

Q:  How do I request down-time credit?

A: To request credit for down-time, you must send an E-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it