Follow Us on

Email Settings

General Settings

Our E-mail accounts support both POP and IMAP connections

Incoming and Outgoing Mail Servers: mail.wisperhome.com (or mail.your_domain.com for our hosting customers)

Outgoing server requires authentication

Username: Your full E-mail address

Email FAQ

The E-mail program you use is based on personal preference.

For some users, our webmail (http://mail.wisperhome.com) is powerful enough. For others, they need the plug-ins and power of Outlook. Most operating systems have an E-mail program built in (refer to the chart below).  We recommend Thunderbird which is free, or Windows Live Mail, which is a free download as part of a package from live.com.

XP, ME, 2000, 98          Vista    Windows 7      Mac OS X

Outlook Express         Windows Mail Windows Live Mail     Mac Mail

POP uses a one-way communication path. Your device or E-mail program will download the messages from our mail server to your computer. IMAP uses a two-way communication path. If you have multiple devices or computers you would like to view your E-mail on, IMAP is the option that you want to select. IMAP is a ‘live’ view of your E-mail messages on our mail server. This requires a constant connection to the internet unlike POP.

Make sure the ‘my outgoing server requires authentication’ option is enabled. Depending on your E-mail client, this option is located in the E-mail accounts, under your E-mail account. Select the ‘More Settings’ button, then the Outgoing Server tab.

Make sure the name you are imputing into the username field is your complete E-mail address.

An E-mail password change can be done by our Support Technicians, by going to the password change in webmail, or by following the directions below.

  1. After logging in, click on Settings at the top right.
  2. Then click on Password.
  3. Type in your current password in Current Password.
  4. Type in your new password and confirm it in the spots for those.

Email Technical Support support@wisperisp.com or call (800)765-7772 ext. 4 to reset your password.

Step-by-Step Instructions for Setting UP Your Email Client

If you do not have an account already set up on outlook, the new E-mail wizard will automatically open. If the wizard does not open, go to Tools->Account Settings->New.
Follow these steps to configure your E-mail address.

outlook1

outlook2 outlook3

outlook4

If you do not have an account already set up in Windows Mail, the new E-mail wizard will automatically open.  If the wizard does not open, go to Tools->Accounts->Add->E-mail Account.
Follow these steps to configure your E-mail address.

WM1

 

WM2

 

WM3

 

WM4

If you do not have an account already set up in Live Mail, the new E-mail wizard will automatically open. If the wizard does not open, click on Add New E-mail Account in the left pane.
Follow these steps to configure your E-mail address

LM1

 

LM2.

If you do not have an account already set up in Thunderbird, the new E-mail wizard will automatically open.  If the wizard does not open, go to Tools->Account Settings->Add->E-mail Account.
Follow these steps to configure your E-mail address.

tb1

 

tb2

 

tb3

 

tb4

If you do not have an account already set up in Outlook Express, the new E-mail wizard will automatically open. If the wizard does not open, go to Tools->Accounts->New->Mail.
Follow these steps to configure your E-mail address.

OE1

OE2

OE3

OE4

Now hit Next and Finish. You will then be on the Internet Accounts window. Select the new
E-mail address (mail.wisperhome.com) and hit Properties and go to the Servers tab.
Select the option that says My server requires authentication.

OE5

 

Mail settings you might need from your email provider

For some email providers, you might need to know certain settings when setting up Mail. You can use the worksheet in this article to find out which settings you need.

Configuring Mail yourself

Mail automatically configures your email accounts based on your email address for many email providers. If the information is not readily available, Mail prompts you to enter additional settings such as incoming and outgoing mail server addresses. You need to know these settings in order to set up Mail manually. This information comes from your email provider (such as Yahoo or Hotmail).

Your email provider is sometimes different from your Internet Service Provider (like Comcast or Telus). Look at your email address to determine who your provider is (for example @yahoo.com). If you are configuring an email account for work or school, you may need to check with your network administrator for these settings.

Print this article, or click here to download a PDF version of the worksheet. Contact your email provider and fill in all of the details needed to complete Mail setup. Keep the sheet for reference in case you need it again later.

 

Email account settings worksheet

Mac1 Mac2 Mac3 Mac4