9711 Fuesser Road Mascoutah, IL 62258

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Email Settings

General Settings

Our E-mail accounts support both POP and IMAP connections

Incoming and Outgoing Mail Servers: mail.wisperhome.com (or mail.your_domain.com for our hosting customers)

Outgoing server requires authentication

Username: Your full E-mail address

Email FAQ

The E-mail program you use is based on personal preference.

For some users, our webmail (http://mail.wisperhome.com) is powerful enough. For others, they need the plug-ins and power of Outlook. Most operating systems have an E-mail program built in (refer to the chart below).  We recommend Thunderbird which is free, or Windows Live Mail, which is a free download as part of a package from live.com.

XP, ME, 2000, 98          Vista    Windows 7      Mac OS X

Outlook Express         Windows Mail Windows Live Mail     Mac Mail

POP uses a one-way communication path. Your device or E-mail program will download the messages from our mail server to your computer. IMAP uses a two-way communication path. If you have multiple devices or computers you would like to view your E-mail on, IMAP is the option that you want to select. IMAP is a ‘live’ view of your E-mail messages on our mail server. This requires a constant connection to the internet unlike POP.

Make sure the ‘my outgoing server requires authentication’ option is enabled. Depending on your E-mail client, this option is located in the E-mail accounts, under your E-mail account. Select the ‘More Settings’ button, then the Outgoing Server tab.

Make sure the name you are imputing into the username field is your complete E-mail address.

An E-mail password change can be done by our Support Technicians, by going to the password change in webmail, or by following the directions below.

  1. After logging in, click on Settings at the top right.
  2. Then click on Password.
  3. Type in your current password in Current Password.
  4. Type in your new password and confirm it in the spots for those.

Email Technical Support support@wisperisp.com or call (800)765-7772 ext. 4 to reset your password.